0:00 Hello everyone, welcome back to another TireBase tutorial. In this video, you'll learn how to process refunds for both COD (Cash on Delivery) customers and Terms customers, and how refunds affect your daily sales reconciliation.
0:15 Start by creating a new work order. The refund process differs depending on whether the customer is a COD customer or a Terms customer.
0:44 For a COD customer, complete the sale by receiving payment and finalizing the invoice.
1:20 If the customer requests a refund, open the invoice, go to the Actions menu, and select Refund.
1:39 The Refund option is available only for COD customers.
1:50 You can refund specific items or the entire invoice. Select the items to refund and complete the refund process.
2:24 Confirm the refund amount and finalize the transaction. The system updates the invoice and records the refunded payment.
2:37 Refunded cash is reflected in the Close Daily Sale report under the Paid Out section, making cash reconciliation accurate.
3:20 For Terms customers, refunds are processed using a Credit Memo instead of the Refund button.
3:32 Create and finalize the original invoice so the balance is posted to the customer's account.
4:46 Copy the product information from the original order, then create a new Credit Memo for the same customer.
5:13 Add the refunded items to the Credit Memo and make sure the total matches the original invoice amount.
5:48 Finalize the Credit Memo. TireBase assigns it an invoice number and records it in the customer's account.
6:20 Open the customer's Pay Now screen and apply the Credit Memo against the outstanding invoice to clear the balance.
7:08 Once applied, the invoice is paid using the credit, and the refunded amount is removed from the customer's outstanding balance.
7:16 The Close Daily Sale report reflects the updated balances, while inventory and customer credit remain consistent.
7:36 That's the complete refund process for both COD and Terms customers in TireBase. Let us know if you have any questions.
