0:00 Hello team, welcome back to another TireBase tutorial. In this video, you'll learn how to create a Credit Memo and apply it to a customer account.
0:09 Credit Memos are available only for Terms customers and cannot be used for Cash on Delivery (COD) customers.
0:24 Begin by creating a work order for a Terms customer and finalize it. The invoice balance will be added to the customer's outstanding account balance.
1:32 If the customer later returns the products and requests a refund, you cannot use the Refund option. Instead, you must create a Credit Memo.
1:55 Open the customer's account to verify the pending invoice and confirm the outstanding balance before creating the Credit Memo.
2:28 Go to the Credit Memos section under the Work Orders module and create a new Credit Memo for the same customer.
2:44 Add the returned products and make sure the Credit Memo total matches the original invoice amount.
3:03 Finalize the Credit Memo. The returned inventory is automatically added back into stock, reversing the inventory movement from the original invoice.
3:55 Refresh the customer's account to verify that both the invoice and the Credit Memo are now listed.
4:07 Open the Pay Now screen, select the Credit Memo and the matching invoice, then apply the available credit.
4:39 The system applies the credit against the invoice, reducing both balances to zero.
5:11 Once completed, the inventory has been restored, the Credit Memo is fully consumed, and the original invoice is marked as paid by credit.
5:42 This is the complete process for creating and applying Credit Memos for Terms customers in TireBase.
5:49 Let us know if you have any questions, and have a great day.
