0:00 – In this video, you'll learn how to grant the TireBase Support Team access to your license so they can troubleshoot issues directly within your account. You can remove this access at any time.
0:17 – Open the Settings module by clicking the gear icon.
0:24 – Navigate to Employees & Users and check whether a TireBase employee has already been added.
0:32 – Search for TireBase or the email address [email protected]. If it doesn't exist, you'll need to create it.
0:44 – Click Add, enter TireBase as the employee name, and use [email protected] as the email address.
1:14 – Save the employee record.
1:21 – Search for the newly created TireBase employee. At this point, the employee exists but does not yet have system access.
1:30 – Open the Actions menu (three dots) and select Create User.
1:36 – Select the store locations you want the TireBase Support Team to access and choose a username.
1:45 – The username can be anything (for example, TireBase). Be sure to assign the Admin role before saving.
2:00 – Once saved, the TireBase Support Team will be notified and will be able to access your account to assist you.
2:08 – Any changes made by the support team will be recorded under the support user you created.
2:12 – Verify that the email address is exactly [email protected] and that the user has the Admin role.
2:23 – If you no longer want TireBase Support to have access, simply disable the employee or user account to revoke access immediately.
2:31 – Thank you for watching, and have a great day!
